Is self-certification of your property enough? Deborah Heather, Quality in Tourism

UK: As businesses start to reopen and guests start to return, director of Quality in Tourism, Deborah Heather, addresses whether self-certification of one’s property is enough. It’s fair to say that things have been pretty tough in hospitality in recent months and there’s a definite appetite to return to some sort of normality. In response, a number of […]
Short-term rental sector to implement UK-wide cleaning protocols

UK: With the UK Government provisionally earmarking 4 July as the date when certain sectors of the travel and hospitality industry can re-open, the short-term accommodation sector is preparing itself for a safe and successful restart by implementing the new ‘Cleaning protocols for self-catering properties and short-term lets in the context of Covid-19’. The protocols […]
Airbnb responds to critical Wired UK news articles

UK: Airbnb has responded to two recent articles published in science, technology and culture publication, Wired UK, which reported on an alleged listings scam in London and criticised the platform’s proliferation in the capital. Wired UK digital editor James Temperton’s first piece, entitled “I stumbled across a huge Airbnb scam that’s taking over London”, quoted […]
UK DMO tourism event to launch at Short Stay Show 2020

UK: A brand-new event for professionals working at destination management organisations [ DMO ], tourist boards and local authorities will take place alongside the Short Stay Show on Thursday 12 March 2020 in ExCeL, London. The inaugural DMO Summit is delivered in partnership with Quality in Tourism – a household name within the hospitality, leisure […]
Calls for guests to check hosts’ accommodation insurance pre-booking

UK: New research, conducted by accommodation accreditation company Quality in Tourism, has found that, despite paying guests expecting that their accommodation hosts have adequate insurance, few of them actually bother to check this when booking. This has led to sharing economy insurance specialist Pikl calling for guests to make sure they check their accommodation hosts’ […]
Short Stay Summit 2019: Deborah Heather, Quality in Tourism

Spain: Quality in Tourism director Deborah Heather speaks to ShortTermRentalz at the first Short Stay Summit in Barcelona about “eroding” standards in the sharing economy and the firm’s recently-published white paper report on the short-term rental industry. For more information, visit the Quality in Tourism website here.
Quality in Tourism releases ‘Next Disaster Story’ white paper

UK: Tourism and hospitality performance assessor Quality in Tourism has released its white paper report, entitled ‘Safety Standards in the Sharing Economy: The Next Disaster Story’. The purpose of the white paper is to highlight some of the issues that the industry is facing and more importantly, a solution that hosts can adopt to ultimately […]
Protecting your livelihood; support and expertise from Quality in Tourism

UK: Following the recent collapse of Brighton Holiday Homes in May and the ongoing calls for the regulation of the sharing economy, we spoke to Quality in Tourism director Deborah Heather to gain her views on how and what to do to protect both consumers and hosts in today’s litigious society. In the last ten […]