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US: A new report from property management platform Hospitable has found that 89 per cent of short-term rental software vendors have delayed or cancelled product launches due to integration fees charged by property management systems.
The report surveyed 18 senior technology vendors and highlights concern over so-called “pay-to-play” revenue-sharing models, which require vendors to pay upfront fees or a percentage of income to access PMS platforms and marketplaces.
Some vendors reported costs of up to $10,000 for basic access or up to 20 per cent of revenue per quarter. Despite these costs, most respondents said the visibility and return on investment had not justified the fees.
Eighty-one per cent of respondents said the model benefits larger platforms, creating perceived barriers for smaller or independent vendors. Respondents identified product development as the area most affected by lost revenue, along with support, pricing, and integration capabilities.
Hospitable has responded by launching the ‘No Rev Share Pledge’, which invites PMS platforms and vendors to support free integrations and increased transparency. Vendors who sign the pledge commit to offering a user benefit and are listed as partners on a dedicated site.
Pierre-Camille Hamana, CEO and founder of Hospitable, said: “This is not just a vendor issue. When platforms charge steep integration fees, it’s hosts and property managers who pay the price.”
The report follows a separate Hospitable survey published in May, which found that 75 per cent of STR hosts believe personalisation helps them compete with larger operators.
Highlights:
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Hospitable report finds 89% of STR tech vendors delayed or dropped launches due to integration fees
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Vendors report spending up to 20% of revenue per quarter to stay connected to PMS platforms
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81% say revenue-share models favour larger platforms and limit access for smaller vendors
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Hospitable launches ‘No Rev Share Pledge’ in response to findings
