Hospitable recovers $1.2M in “almost bookings”

US: Hospitable, a property management software company, announced that it has helped US short-term rental (STR) hosts recover more than $1.2 million in direct booking revenue this year. 

The company has aided in the financial recovery not by marketing or discounted stays, but by following up with guests who almost booked properties. 

Each of the almost booked properties was abandoned at the final step of checkout but recovered using Hospitable’s Abandoned Bookings feature, which was launched in November 2024. 

During the first week of the Abandoned Bookings feature, $36,000 was reclaimed. Now, over 300 bookings have been saved, totalling nearly $1.2 million in reclaimed revenue. 

Hospitable’s Abandoned Bookings feature automatically detects when a customer selects dates, enters their personal details and drops off just before confirming, which triggers a personalised follow-up email. Hospitable claims that what it is helping to save is not just volume, but high-intent reservations that were interrupted due to various reasons. 

Pierre-Camille Hamana, CEO and founder of Hospitable, said: “Today’s travelers are hesitating at the final hurdle. That pause could come from a number of factors, from affordability concerns to simply needing a little more reassurance. But understand that hesitation, and acting on it at the right moment, is where hosts can move from passive losses to active wins in their direct booking strategy.” 

This announcement comes after last month’s launch of Hospitable’s built-in dynamic pricing tool.

Highlights: 

• Hospitable, a property management software company, helped US short-term rental hosts recover over $1.2 million in direct booking revenue in 2025.
• The recovery came from following up on “almost bookings,” or reservations abandoned at the final checkout step.
• Hospitable’s feature automatically detects incomplete bookings and sends personalised follow-up emails, recovering more than 300 bookings so far. 
• In its first week, the feature reclaimed $36,000.