US: B2B technology solutions provider LG Business Solutions USA is launching its Pro:Centric Stay™ TV management platform at the 2024 VRMA International Conference in Phoenix, Arizona.
The “state-of-the-art, all-in-one customisable television solution” is specifically tailored for the vacation rental market, promising to enhance guest experiences while optimising property management.
Pro:Centric Stay works by seamlessly integrating a premium television experience with advanced property management and guest engagement tools. The next-generation platform elevates brand visibility, while also seeking to foster guest loyalty by encouraging repeat visits.
By improving communication between hosts and guests, it is designed to streamline operations, enabling hosts to manage their properties more efficiently.
Furthermore, Pro:Centric Stay presents opportunities for revenue growth through strategic service upsells.
Now available on LG Hospitality Smart TV models featuring webOS™ 23, with screen sizes ranging from 43 to 75 inches, the platform can be accessed via an LG set-top box compatible with select consumer televisions. To enhance guest experiences in short-term rentals, Pro:Centric Stay sets out to offer personalised touches and convenient features.
The platform enables property managers to deliver branded welcome messages and curated digital guidebooks that highlight local dining options, activities, service recommendations, and essential property details, including safety information. Enhanced video capabilities allow for the display of welcome greetings and operational instructions, as well as promotional content for other properties and nearby destinations.
Pro:Centric Stay includes a range of on-screen messaging options that allow property managers to promote services such as extending guest stays or requesting mid-stay housekeeping. This level of communication fosters a more engaging and user-friendly experience for guests, enhancing their overall satisfaction.
Through its integration with property management softwares [PMS], incorporating the Credentials Clear capability, Pro:Centric Stay’s feature automatically logs guests out of all applications and erases personal information upon checkout, ensuring privacy and security without requiring guests to manually log out.
Furthermore, Pro:Centric Stay aims to simplify property management by centralising control of the TVs, allowing managers to troubleshoot issues instantly and deploy content changes across single or multiple properties seamlessly. Future updates will also introduce casting capabilities, further enhancing the user experience.
Jacob Benner, senior director of hospitality at LG Business Solutions USA, emphasised that LG Pro:Centric Stay is the only commercial-grade TV solution tailored for vacation homes and short-term rental properties in the U.S. This platform empowers property managers and owners to create exceptional guest experiences while improving communication and profitability.
Benner said: “The launch of Pro:Centric Stay continues LG’s tradition of leading the hospitality TV market by delivering features that meet evolving industry demands. This platform not only elevates the guest experience with personalised content and seamless engagement, but also empowers property managers with tools for remote TV management, operational oversight and service optimisation across multiple properties.
“It’s a solution designed to benefit both guests and hosts alike, improving efficiency while enhancing the overall stay experience,” he added.
