Canada: Guest management platform Enso Connect, which helps short-term rentals and boutique hotels to digitise and monetise guest experience, has announced a major update to its AI-powered Unified Inbox.
Given that exceptional service is the cornerstone of hospitality, industry professionals invest significant time and emotional labour interacting with guests, addressing needs, and resolving complaints. Enso Connect’s Unified Inbox V2 aims to streamline those crucial interactions.
Leveraging smart automation, AI, and data analysis, Unified Inbox V2 is designed to empower hospitality teams to efficiently manage guest conversations, providing immediate support and excellent service.
Enso Connect’s latest update focuses on enhancing speed, quality, and revenue potential in communications. Building on its multi-channel integration and smart automation, the company has added AI-powered features to “take guest interactions to the next level”.
The upgraded AI messaging, saved replies, knowledge base, quick commands, powerful filters and multi-audience communication are all designed to help property managers and teams achieve inbox zero, provide remarkable guest service, and unlock revenue potential in every interaction.
Key enhancements:
- EnsoAI: “Your team’s ultimate ally”
EnsoAI empowers teams to respond instantly in any language, maintaining a brand’s tone and style. It learns from each interaction, ensuring consistent, high-quality replies 24/7, 365 days a year.
- Efficiency in personalisation
Transform every message into an opportunity for an unforgettable guest experience with “intuitive shortcuts and quick replies”.
- Proactive insights for stellar service
EnsoAI sets out to go beyond responding – it analyses guest sentiment, flags potential issues, and helps maintain five-star ratings, allowing operators to stay ahead of guest needs and expectations.
- Professional branding made easy
Customise inboxes with a business email and phone number, streamline workflows with filters, and set up an account using expert-crafted templates to showcase a brand identity effortlessly.
- Comprehensive performance dashboard
Enso Connect’s intuitive dashboard, powered by EnsoAI, highlights trends and provides actionable insights to continuously enhance the guest experience with data-driven decision making.
Francois Gouelo, co-founder and CEO of Enso Connect, said: “I love the idea of buying back your time, and our Unified Inbox V2 has been planned and designed with this concept in mind. It’s not just about speed and convenience; it’s about turning every conversation into an opportunity for revenue. By letting automation and AI handle the repetitive tasks, you can focus on what truly matters – delivering exceptional hospitality.”
The Unified Inbox V2 update is now live across all Enso Connect accounts.
In March, Enso Connect also launched Boarding Pass V3, which it described as a “game-changing update to its AI-powered guest web app.
